Questions and Answers for Samsung 31 cu. ft. Mega Capacity 3-Door French Door Refrigerator with Four Types of Ice in Stainless Steel

A:  Hi there, Thank you for reaching out regarding your Mega Capacity French Door Refrigerator. We apologize for the cooling issue you are having with your unit. Please open a repair ticket for personalized service at: https://www.samsung.com/us/support/service/ We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147123293) to help our team pull up your information when you message us. Thank you. -Kimberly

A:  Good day, This Samsung refrigerator model produces four types of ice. You could choose from cubed ice or ice bites from the Dual Auto Ice Maker in the freezer drawer or curved or crushed ice from the external dispenser We would love to speak to you to provide more assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147120401) to help our team pull up your information when you message us. Thank you. -Kimberly

A:  Hi zaido, To check the availability and part number of refrigerator's door handle mounting stud, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. to 6:30 p.m. EST, Monday – Friday. Have a nice day. -Kimberly

A:  Hi Silvia, The model number for our Samsung 26 cu. ft. Mega Capacity Counter Depth 3-Door French Door Refrigerator with Four Types of Ice in Stainless Steel is RF27CG5400SRAA. Have a great day. -Kimberly

A:  Greetings, We are happy to provide the help you need. For instructions on how to put the door back on the refrigerator, click on the manual link below. Please see pages 26–30 under "Door Removal for Entrance" and follow the steps reversely. User manual. https://downloadcenter.samsung.com/content/UM/202310/20231026145349567/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN_MES_CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147101704) to help our team pull up your information when you message us. Thank you. -Kimberly

A:  Hi Lydia, We appreciate you sharing your experience with the refrigerator drawer. Let us help. I have shared a link below where you can find the steps to remove the drawers from the Samsung refrigerator. https://www.samsung.com/us/support/answer/ANS00063107/ If, after following the steps, the drawer can't still be opened, we highly suggest contacting us directly. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147084810, which will help our team pull up your information. ^Rainly

A:  Yes, Elto, one of the refrigerator ice makers can be turned off. You can check the link below and see page 43 (03 Ice Maker / Filter Reset *) for reference. User manual: https://downloadcenter.samsung.com/content/UM/202310/20231026145349567/FDR_RF6500C_3Door_MANUAL_WEB_DA68-04752Q-00_EN_MES_CFR.pdf Have a great day, -Ernest-

A:  Yes, the water is cold, Diego. You can check the link below to learn more about the refrigerator's features. Product Specifications: https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/3-door-french-door/rf27cg5400sraa/2023_RF27CG5400_CD_V4.pdf Have a great day, -Ernest-

A:  Greetings, Yes, this model has fingerprint resistance. You can check it out at the link below. https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/26-cu-ft-mega-capacity-counter-depth-3-door-french-door-refrigerator-with-four-types-of-ice-in-stainless-steel-rf27cg5400sraa/#specs Thank you for choosing Samsung and have a great day! ^Rainly

A:  Greetings, Yes, this model has a fingerprint-resistant finish. You can check it at the link below. https://www.samsung.com/us/home-appliances/refrigerators/3-door-french-door/26-cu-ft-mega-capacity-counter-depth-3-door-french-door-refrigerator-with-four-types-of-ice-in-stainless-steel-rf27cg5400sraa/#specs Thank you for choosing Samsung and have a great day! ^Rainly